Here is a story: The boss goes out to visit a client, in his file is the all-important documentation that needs signing. Now, this isn’t something new, his systems and staff know the deal. Their goal when the job is complete is to prepare the documentation pack and put it in the file ready for review and signing. So the boss drives 45 minutes to his client and just before he goes in opens up the file and finds no documentation pack…
Of course, perhaps, he should have checked before he left, and that is something he has learnt. It could have been easy to now vent his frustration on the staff member responsible and berate them for failing to do their task. Added to this when questioned there was no logical reason but a whole lot of guilt and feelings of letting everyone down…
At Venture Coaching, we use the Judgement Index with clients to help them identify areas that require coaching and assistance on.
By completing the Judgement Index, one of the areas highlighted by the report on this member of staff is that they get distracted easily. In fact, this person is an outstanding member of the team and produces some great work and gets it right nearly all the time.
Now that everyone, including the member of staff, knows they easily get distracted everyone can make a better judgement of the situation and adapt and modify some very small behavioural patterns in their daily task to help prevent this from happening again.


